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Google Business Profile

Dec 24, 2025

How to set up a Google Business Profile (without overthinking it)

If you want customers to find you on Google, this is the starting point. When someone searches something like “Plumber near me” or...

All articles Google Business Profile Reviews

Get on AI's good side

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Spotting a fake Google review on your Business Profile is frustrating, especially when you know it hasn’t come from a genuine customer. The good news is that Google does have a process for reporting r...

Google's 2026 Review Policy Changes

Google has tightened the rules around how businesses ask customers for reviews. The good news is that you can still ask genuine customers to share their experience. In fact, regular reviews should abs...

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If you've ever tried to contact Google for help with your Google Business Profile, you'll know it isn't always straightforward. Whether you're dealing with missing Google reviews, a suspended profile,...

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3 Things You Can Do to Prepare Your Business for AI

The way people search for local businesses is changing. Customers are not always going to Google, typing “plumber near me” and choosing one of the first businesses on the list. Increasingly, they are ...

Google Reviews in the AI Era

If you’re a local business owner, you’ve probably heard plenty of SEO advice over the years. Add more keywords. Write more blogs. Optimise your website. Update your Google Business Profile. And yes, t...

How to transform unhappy customers into your biggest fans

As a business owner, you know how much online reviews can impact your business.

Customer Bad Review

How to Respond to a Bad Review Without Losing Your Cool (Or Your Next Customer)

It's 7 am. You've just made your first coffee of the day, and you check your phone. There it is - a notification from Google. You feel your stomach drop. One star.

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