Every small business owner knows how important online reviews are. A solid, positive review is the most influential reflection of your brand, regardless of however you position yourself in the marketplace.
By the same token, a fake or phoney review has the potential destroy all the hard work you've put into building your reputation.
Managing your Facebook reviews is the cornerstone of online reputation management. This article will show you the steps to removing a fake review from Facebook, if you ever need to.
How to report a fake review to Facebook
You can report any review that goes against Facebook's Community Standards, and that includes fake reviews. To do this:
1. Click Reviews below the Page cover photo
2. Click in the top-right corner of the post that you want to report.
3. Select Report post.
4. Follow the on-screen instructions.
Note, Facebook only removes reviews with comments or words. So, if a reviewer only left a 1-star rating with no comments, you'll need to initiate contact with the reviewer before reporting it to Facebook.