Google reviews can make or break a business. Whether you’re a local tradie, a busy café owner, or running any kind of small business, your online reviews shape how potential customers see you.
If you’ve got a steady stream of reviews rolling in — maybe even thanks to betterbunch (nice work!) — you know responding to them is important. But finding the right words (and the time) isn’t always easy.
That’s where AI-powered review responses come in.
Before you start picturing stiff, robotic replies, let’s set the record straight: AI isn’t here to replace you — it’s here to make your life easier. Used correctly, AI can help you respond faster, strengthen customer relationships, and improve your local SEO—all while keeping your responses natural and engaging.
Let’s break down why responding to reviews matters, how AI helps, and how to get the best AI-generated responses.
Before we get into AI, let’s talk about why responding to reviews is so important.
If you’re getting reviews but not responding, you’re leaving trust, visibility, and potential customers on the table. Here’s why:
With betterbunch, you’ve got your reviews humming — but responding to them consistently takes time. That’s where AI steps in to lighten the load without losing quality.
AI doesn’t just save time — it makes your responses stronger, more consistent, and more effective. Here’s how:
Tip: Learn how to turn a negative review into a positive opportunity for your business in this article.
Tip: Learn how to turn a negative review into a positive opportunity for your business in this article.
Now, let’s get practical — how do you actually use AI to craft great responses?
AI isn’t just for big businesses—there are free tools that can help you craft professional, engaging responses in seconds.
Whether you're handling Google reviews, Facebook recommendations, or NoCowboys feedback, these tools can lighten the load without sacrificing quality.
Check out this list of free AI tools:
To get the best AI-generated responses, you need to start with a strong prompt. Here are some ready-to-use AI prompts that will save you time while keeping your responses human and engaging.
AI prompt: Write a warm and personal response to this 5-star Google review. Thank the customer by name, reference something specific from their feedback, and reinforce our commitment to excellent service. [paste your review here]
AI prompt: Generate a professional and friendly response to this 3-star review. Acknowledge their feedback, thank them for their business, and ask if we could do anything better. [paste your review here]
AI prompt: Create a professional and empathetic response to this 1-star review. Apologise for their experience, acknowledge their concerns and offer to resolve the issue offline. [paste your review here]
AI prompt: Generate a short and friendly response to a 5-star review with no written feedback. Thank the customer for their rating and let them know we appreciate their support. [paste your review here]
AI prompt: "Craft a friendly and engaging review response that thanks the customer and invites them to use our services again."
By now, you can see that AI-powered review responses aren’t robotic — they’re just smart.
AI helps ensure that you make the most of your reviews by responding quickly, professionally, and in a way that boosts your reputation and visibility.
AI-powered review responses aren’t about replacing human connection — they’re about making it easier.
So, if you’re not already using AI to respond to customer reviews, now’s the time to start.
Your future customers (and your Google ranking) will thank you.